Part One

- Charter of Patients and Nursing Rights

The availability of policies and procedures that define at least the following patient rights:

◾      The right to obtain care if it is available in the hospital.

◾      The right to know the treating physician, the supervising physician and/or the responsible physician.

◾      The right to receive care that respects the patient’s personal values ​​and beliefs.

◾      The right to know and participate in decisions regarding their care.

◾      The right to refuse care and not continue treatment.

◾      The right to security, personal privacy, confidentiality and dignity.

◾      The right to receive appropriate treatment for pain.

◾     The right to file a complaint or suggestion without fear of persecution.

◾      The right to know the prices of services and procedures.

◾      Patients’ rights must be clear and announced to patients and the staff.

The availability of policies and procedures that define the patient’s duties, which include at a minimum the following:

◾      Follow hospital policies and procedures.

◾      Financial commitment in accordance with the law, regulations and hospital policy.

◾      Show respect for other patients and healthcare workers.

◾      Follow the proposed treatment plan.

◾      Availability of policies and procedures that define patients and their families’ awareness of their rights and duties regarding refusing or not continuing treatment.

◾      Availability of policies and procedures that specify the process for patients to submit complaints or suggestions, verbally or in writing, anonymously.

◾      Availability of policies and procedures that define the process of obtaining consent based on patient identification, and specify the validity period of signed consent before obtaining new consent.

◾      The availability of a written form in the event that the patient’s belongings are delivered to a relative, containing the name of the person to whom it is delivered, the national number, the signature of the recipient, and the person responsible for the delivery.

The hospital has a list of procedures or types of treatment that require patient-identified consent, which includes the following:

◾      Surgical interventions.

◾      Anesthesia/kidney or hemiplegia.

◾      Blood transfusion.

◾      High-risk procedures or treatment (including but not limited to electrotherapy, radiotherapy, chemotherapy).

◾      Family planning interventions.

◾      Scientific research.

◾      The hospital has a system for informing patients and their families about available services and how to obtain them.

◾      The hospital has a system in place to inform patients and their families of any expected costs.

The availability of a policy that specifies the hospital’s responsibilities towards the patient’s belongings, including at least the following:

◾      Who is responsible?

◾      When does responsibility for these belongings begin?

◾      How to protect belongings.

◾     There is a specific process for informing patients and families of the results of care and treatment.

◾      The availability of policies and procedures that specify how the hospital informs patients and their families about how to donate organs and other tissues

◾      The availability of policies and procedures that define the autopsy process and document the results of this process.

Rights of nursing staff

The Purpose :-

Informing nursing staff of their rights and assisting in fulfilling them.

Steps:-

The hospital administration determines the general rights of nursing staff members in coordination with the Nursing Services Administration, which include the following:

◾ The worker’s right to feel that the hospital needs him.

◾ The right to feel part of the hospital.

◾ The right to feel that work relations are good.

◾ The right to feel respect and dignity

◾ Right to know (to understand the hospital’s goals and policies)

◾ The right to feel responsible.

◾ The right to file a grievance.

◾ The right to feel equal rights without favoritism or favoritism toward some at the expense of others.

◾ The right to an agreed upon written list of rewards and penalties.

◾ The right to continuous training during working hours.

◾ The right to a system of encouragement and motivation financially and morally.

◾ The right to free health care and proper nutrition.

◾ The right not to discriminate between categories of workers in the job treatment system.

◾ The right to a system of entertainment, psychological, social and cultural care.

◾ The right to a system to prevent and protect against disease.

Duties of nursing staff towards their patients

◾ To bear in mind that healing the patient and maintaining his health is its first goal, without other considerations such as religion, color, gender, or politics.

◾ To be the place of trust placed by the patient in terms of his recovery.

◾ To be kind-hearted in their treatment and to act wisely and accurately towards their patients.

◾ And to give the patient hope for recovery, whether physical or psychological, and to maintain absolute confidentiality of everything you know about the patient, and to participate with the patient in making some decisions related to his treatment.

◾ To be responsible for health education for the patient and providing him with complete information regarding his illness, how to cope with it, and what are the means of avoiding complications resulting from it, and not just giving him medication.