Part One
- Patients' Rights Charter
◾ Rights determined by regulations and laws
◾ The right to receive care if it is available in the hospital
◾ The right to know the treating physician, supervising physician and/or responsible physician
◾ The right to receive care that respects the patient’s personal values and beliefs
◾ The right to know and participate in decisions regarding their care
◾ The right to refuse care and not continue treatment
◾ The right to security, personal privacy, confidentiality and dignity
◾ The right to receive appropriate treatment for pain
◾ The right to file a complaint or suggestion without fear of persecution
◾ The right to know the prices of services and procedures
◾ Patient rights must be clear and communicated to patients and staff
◾ The availability of policies and procedures that define patient duties, which include at a minimum the following:
◾ Follow hospital policies and procedures
◾ Financial compliance in accordance with the law, regulations and hospital policy
◾ Show respect for other patients and healthcare workers.
◾ Follow the suggested treatment plan
◾ The availability of policies and procedures that define patients and their families’ awareness of their rights and duties regarding refusing or not continuing treatment.
◾ Availability of policies and procedures that define the process for patients to submit complaints or suggestions, verbally or in writing, anonymously.
◾ Availability of policies and procedures that define the process for obtaining patient-identified consent, and state the validity period of signed consent before obtaining new consent
◾ The hospital has a list of procedures or types of treatment that require patient-identified consent, which includes the following:
◾ Surgical interventions.
◾ Anesthesia/kidney or hemiplegia.
◾ Blood transfusion.
◾ High-risk procedures or treatment (including but not limited to electrotherapy, radiotherapy, chemotherapy).
◾ Family planning interventions.
◾ Scientific research.
◾ The hospital has a system for informing patients and their families about available services and how to obtain them.
◾ The hospital has a system in place to inform patients and their families of any expected costs.
9 The availability of a policy that specifies the hospital’s responsibilities towards the patient’s belongings, including at least the following:
◾ Who is responsible?
◾ When does responsibility for these belongings begin?
◾ How to protect belongings
10 A defined process is available to inform patients and families of the results of care and treatment
11 The availability of policies and procedures that specify how the hospital informs patients and their families about how to donate organs and other tissues.
12 The availability of policies and procedures that define the autopsy process and document the results of this process rights of nursing staff
◾ To be respected and appreciated by the institution in which they work and the health team with whom they deal.
◾ To obtain all their moral and material rights while practicing the profession, which are determined by the applicable laws and regulations.
◾ That they can participate in a continuous training project that develops their profession and performance.
◾ That they have the right to seek the assistance of union authority when any moral or material damage occurs.
◾ To refuse any work requested of them that is considered a violation of the laws and ethics of the profession.
◾ To practice home nursing care in accordance with legislated laws.
◾ Nomination for the position of captain, membership, or participation in committees if the conditions are met, in accordance with Article 17 of Law No. 479/2002 and the general conditions for elections and nominations.
◾ Send a topic or request for discussion to the union council.
◾ Enjoy the necessary protection from occupational hazards and work accidents.
Duties of nursing staff towards their patients
· To keep in mind that healing the patient and maintaining his health is their primary goal, without any other considerations such as religion, color, gender, or politics.
· To be the place of trust placed by the patient in terms of his recovery.
· To be kind-hearted in their treatment, to act wisely and accurately towards their patients, to give the patient hope for recovery, whether physical or psychological, to maintain absolute confidentiality of everything you know about the patient, and to participate with the patient in making some decisions related to his treatment.
· They should be responsible for health education for the patient and providing him with complete information regarding his illness, how to cope with it, and what are the means of avoiding complications resulting from it, and not just giving him medication.