Chapter Six
- Measurement
The Definition :
Measurement is a phrase that describes performance and behavior, and expresses the scientific or skill state that represents the positive level required for something. Measures are considered indicators of standards, and must be specific to a specific specialty or patient care.
Measurement characteristics:
The standard must have:
• A detailed indicator of the standard
• Specific to a particular specialty or type of patient
• It can be measured
• It contains elements that: are easy to understand, can be performed, reflect all aspects of care required, and are reviewed from time to time
Types of metrics:
Improving the work environment (kaizen philosophy)
It is a primary means of achieving “change for the better.” It is a compound word of two parts that means continuous improvement, and it includes many
Improvement tools used in management, one of these tools is 5S.
Five S?
5S is the philosophy of taking care of the workplace by organizing and cleaning it. It consists of five basic steps and each step is called in Japanese with a word that begins with the letter S, hence the name 5S. This philosophy became known worldwide by this name, and even these words were translated
The five Japanese are converted to English words that start with S in order for the nomenclature to be valid. Where we can translate these five words to arabic words that start with the letter T, which are classification, organization, cleaning, standardization, and stabilization.
The five elements of this philosophy:
Five T consists of five elements:
1 - Sorting classification, which is called Seiri in Japanese:
Taking care of the workplace begins with classifying everything in it.
Meaning of classification: Classification here means that we classify things into things that are necessary for work at the present time and things that are not necessary for work. after
This means we get rid of things that are not needed for work and keep those that are needed for work. Such as: tools, files, materials, waste, Papers, equipment.
The classification process is the first step in this process
2 - Set in Order, which is called Seiton in Japanese:
After that comes the organization process, which aims to preserve the things that we decided to keep in an organized way that helps us perform the work
Efficiently, the process of organization does not only include arranging tools or files on shelves, but also includes reconsidering the general plan
For the workplace itself. We have to think about the most appropriate way to organize the workplace based on our current work.
3 - Cleaning or polishing (Shining), which is called Seiso in Japanese:
The goal is a very clean work environment. This process is a process that is carried out in sections every shift or every day. There are things he needs to clean
The person who uses or deals with them, such as work tools, such as keys, tools, and supplies, uses them.
4 - Standardise, which is called Seiketsu in Japanese:
After all this effort and experience in organizing and cleaning, specific rules should be set for what the place should be like
the job. This includes defining each individual's responsibilities, establishing standard methods for the cleaning process, and announcing all of this so that everyone knows
The duty he has sworn in and how to perform it. This ensures that the situation will continue in this good manner and we will not return to old habits again.
5 - Install Sustain, which is called Shitsuke in Japanese:
We come to the final step, which is establishing systems to ensure the continuity of this entire process. For example, systems are put in place to review the cleanliness of places.
An effective method is for one party to inspect another party, and a representative from a department inspects the process of keeping files at the office
Another department or job site cleaner.
Benefits of five s:
There are many benefits including:
1 - Reducing time wasted searching for documents or tools
2 - Reducing injuries due to the cleanliness of the floors, the absence of anything lying here and there, and the clarity of safe passage places
3- Reducing equipment malfunctions due to their early detection
4- Eliminate excess effort and unnecessary movements through the process of serious organization
5- Feeling a beautiful work environment as a result of the cleanliness and organization process
6- Replace damaged tools as soon as they are damaged, instead of discovering it late and disrupting work
7- Easily discover lost things
8 - Reducing the malfunctions that occurred after maintenance operations as a result of some dust entering the delicate components, and extend this to other fields.
9- Reducing quality problems that occurred due to pollution and dust.