Chapter Six
- Monitoring and follow-up
Control concept:
The goal behind oversight is to ensure that implementation is consistent with the desired goal, and this goal requires the presence of an administrative function concerned with the performance measure by correcting it and preventing its recurrence in a way that makes it consistent with the requirements of the facility’s goals and plans.
To enable the manager to carry out this function, this first requires a clear definition of the standards according to which performance efficiency will be measured. The most important characteristic inherent in these standards is that they do not conflict with the established plans. Rather, it is very important that they are fully compatible with these plans.
Types of supervision:
There are two methods of supervision:
- Personal observation: Control through direct observation requires the manager to go to the implementation site to personally review the workflow and implementation results, evaluate performance, and detect deviations with the aim of correcting them.
- Oversight of reports.
Control steps:
- Determine the scope of control: The control information and procedures based on it become more accurate if the goal is precisely defined. The purpose is to identify specific points for control in order to obtain specific information, meaning that we must specify what we want to control, so we must ask whether we want information about:
- The quality
- Quantity
- The time
- Expenses
- Or a mixture of all of this?
- Determine control standards
- Performance Measurement
- Correcting the deviation: This is the final step in control, through which things are restored to normal. Correction means working to remove the causes and factors that resulted in the deviation.